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Broni&Bo | FAQ's


Frequently asked question's 

Advice

Can't find exactly what you are looking for or just not enough in stock, get in touch. We have helped dress people from across the globe from blue and red bow ties for a brass band in America to a purple wedding party in Australia:

You can even send us a picture of a shirt you want a tie or bow tie to match. Even taking sneaky photos of the back of the guy who is leaving the company and you want help to match his favourite shirt.

Payment

We accept a variety of payment methods including PayPal:

Credit card - VISA, MASTERCARD, Carte Bleue, AMEX, Airplus, JCB, China UnionPay

Debit card - VISA ELECTRON, VISA Debit, MAESTRO, V.Pay

Delivery

Free Delivery on all UK orders over £50

Express mail (UK only)

A standard charge of £9 applies no matter how many items are purchased. Items will be dispatched the following day

Processing time 

We aim for a maximum of 3 days but to be honest we usually post the next working day. Please contact us if you are unexpectedly jetting off for a surprise anniversary trip to Monte Carlo or the dog chewed all the ties and you have a job interview. Please note we value every sale and every customer, we just know how sometimes things crop up somewhat unexpectedly. We can also meet in London (see location)

Standard delivery times are 2 days from dispatch but please allow up to 5 days before contacting us. All items require a signature so please ensure there is someone to sign for the consignment. 

International delivery

A standard charge of £8 for all items to be shipping international. All items are dispatched within 3 working days. Overseas delivery times may vary dependant on the receiving countries.

Estimated delivery times below (please note we cant be responsible for any delays due to customs)

·         Delivery to Western Europe within three working days

·         Delivery to Eastern Europe within five working days

·         Delivery to the rest of the world within seven working days

Customs charges

All import charges will be the responsibility of the receiver. Unfortunate we are unable to know exactly what the charges will be but all items will be marked as gift.

Location

We are based in London but don't have a physical store. We are happy to meet in person in the city if you are in desperate need.

Returns

If the item is too long, too wide, not spotted enough, too many stripes or you just don’t love it as much as you thought and simply want to return it, we offer a 60 days return/exchange policy. Simply email us at info@broniandbo.co.uk and we will email you the details.

What is our returns policy?

Return your item back to us within 30 days of you receiving your item, and returned in a fully resalable condition. This means being unused but it should definitely have been tried once just to be certain - we know things look better on.

What if we stupidly sent you a faulty item?

All items go through a rigorous check before being sent out but we are only human so we may miss something but we want to make sure you have the perfect item so drop us an email info@broniandbo.co.uk and we will put everything back as it should be

Please allow 2-3 days for all returns to be processed once received.

Sizing

All our items are marked with the correct lengths on their respectable pages. If you require any more information then please get in contact info@broniandbo.co.uk

Feedback

We always relish feedback however good or bad. It means we can either keep doing what we are doing or change, its as simple as that.

If there is something you would like us to tell you more about or you just have a good random fact for us, be social and get in tough, we love a good factoid the more random the better.

Newsletter

By agreeing to sign up to our newsletter you agree to allow us to bombard you with useless information every waking hour and even when your sound asleep. Right! Wrong we tell you something when there is something worth telling. This is something we are working for the not too distant future.

Wholesale

If you would like to stock Broni&Bo in your store or online contact info@broniandbo.co.uk for more details

Contact Address

Broni&Bo

32D Yorke Road

Reigate

RH2 9HB